Complaints Policy

How to File a Complaint

If you have a complaint regarding our services, please contact us through one of the following methods:

• Email: complaints@regenixhealth.com

• Phone: +1 (123) 456-7890

• Mail: 123 Regenix Street, Health City, Country

Please provide the following details when filing a complaint:

• Your name and contact details

• A clear description of the issue

• Any supporting documents or evidence

Complaint Handling Process

1. Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.

2. Investigation: Our team will review the complaint and may contact you for further information.

3. Resolution: We aim to resolve complaints within 14 business days. If additional time is required, we will keep you informed.

4. Response: A formal response will be provided detailing our findings and any corrective actions taken.

Escalation

If you are not satisfied with our resolution, you may request an internal review. If the matter remains unresolved, you may seek external mediation or legal assistance.

Confidentiality

All complaints will be handled confidentially and in compliance with applicable data protection laws.

Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated “Last Updated” date.